Vitality Way is committed to providing quality wellness services to you and this policy outlines our ongoing obligations to you with respect to managing your Personal Information.

Vitality Way respects your right to privacy and is committed to complying with the Privacy Act 1988, the Australian Privacy Principles 2014 and the privacy provisions of all applicable legislation. This policy sets out how we collect and treat your personal information. This policy covers all personal information we hold, that is, information, or an opinion about an individual, whose identity is apparent, or can be reasonably ascertained, from that information or opinion. This includes information we have collected from people through our clinic, over the phone and over the internet.

In this Policy –
Personal Information includes Sensitive Information;
Primary purpose refers to core services we offer;
Secondary purpose refers to those services that are associated with the core services; and
Third Party Sites refers to websites not owned or managed by us but are used to support delivery of our services.

Collecting Personal Information

Personal Information we collect is information or an opinion that identifies an individual, including but not limited to, names, date of birth, addresses, email addresses, phone and facsimile numbers.

Sensitive information we collect includes your health information.

Collecting information

This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website, through our booking and registration process, from media and publications, from other publicly available sources, from cookies and from third parties (such as health service providers and health insurers). We don’t guarantee website links or policy of authorised third parties.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Use of Personal Information

Personal information will be used by us:
• For the primary purpose for which it was obtained; and
• For a secondary purpose that is directly related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

Disclosure of Personal Information

Personal information may be disclosed:
• To third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Storage and Security of Personal Information

Personal information collected by our clinic will be managed confidentially and securely.

Your Personal Information will be stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Website Cookies and Third Party Sites

When you visit our website, we may collect certain information to assist us in improving our service.

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Vitality Way is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each website that collects personal identifiable information.


You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Complaints about Privacy

If you have any queries or complaints about our Privacy Policy, please contact us in writing at We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to Privacy Policy

This Policy may change from time to time and the latest version will be made available on our website

Last updated: March 2020