FAQS

You do not need a referral to see any of our health practitioner, however, a referral is necessary if your case is being managed by Third Party Insurance or WorkCover, you are a Department of Veteran’s Affairs client or claiming through the Medicare Chronic Disease Management (formerly Enhance Primary Care or EPC) – GP services. Referral under your Medicare includes Chronic Disease Management Plan detailing your conditions and number of allied health sessions that you have been approved for. Please bring referral at the time of your appointment.

Yes, you can book your appointment online at your convenience by visiting our home page. Click on the appointment or consultation booking button and follow prompts. You can also book your appointments by calling us on 07 3273 1093 or by sending us an email on admin@vitalityway.com.au.

Yes, appointments are in high demand and your advance notice will allow another Client access to that Appointment time. If cancellation is necessary, we require that you call our clinic or cancel online at least 24 hours in advance of your scheduled Appointment. If you have booked your appointment online, you can cancel by following the cancellation link provided under ‘Cancellations’ section of your ‘Booking Confirmation’ email.

Yes, only if you cancel your appointment within 24 hours prior to the scheduled appointment time or you do not show up at your appointment. We will charge 30% of the scheduled appointment fee at your next visit. Only one (1) free late cancellation or ‘no show’ is allowed under our Cancellation Policy.

Cost of each consultation depends on your problem or pain condition. Please be assured that we offer affordable treatment or solution to your problem or pain. Discuss your condition with our friendly staff.

If you are claiming under Private Health Fund, the rebate amount will depend on your cover. Check what your fund covers before you come to your appointment, so you are prepared for the out of pocket expense.

Health rebate explained in the table below.

We take care of your eligible health rebate. We have HealthPoint system at our clinic where patients will have a convenience to instantly claim their eligible Medicare and Private Health Fund rebates. Patients will no longer have to wait for their eligible rebate. HealthPoint system requires a physical card for Private Health Fund claims. If you do not bring your card at the time of appointment and want to claim with your Private Health Fund, you can instead pay outright and use an invoice to claim with your Private Health Fund online at a later date.

For bulk billing appointments (Medicare, DVA, Workers Compensation and Motor Vehicle Accident Claims), please bring all required documentation as listed in the health rebate table during your appointment.

Dietitians promote healthy eating to help you improve your health and wellbeing. They recommend tailor made eating plans with foods that best suits your preferences, culture, and lifestyle.

It depends on your problem or condition. For chronic conditions, you would greatly benefit by visiting dietitian more frequently to ensure you retain excellent control of your condition and avoid the need for additional medication.

A dietitian can help you to lose weight the healthy, sustainable, and achievable way. Dietitian will look at you as an individual and your weight loss in the context of your individual factors (e.g. age, weight, culture, preferences) and life (e.g. work life, incidents in the past and present).  They will help you to identify specific dietary changes needed to reach your goals, thereafter, providing evidenced-based nutrition information and a realistic diet plan you can sustain for a long term.

Our Yoga Therapist can assist with managing and treating chronic pain, and recovery from injury or surgery. This is done in a systematic approach commencing with the pre-class assessment by Physiotherapist to assess client’s pain condition and establish appropriate goals, develop a practice intervention, and then teach clients to practice that intervention.

We require every client to undergo ‘Pre-Class Assessment’ prior to attending the first class and then after at least once in a year. This 30-minute assessment involves your musculoskeletal assessment including previous injury (if any) to determine the best workout for your ability level and goals.

The cost of this assessment is claimable under your Private Health Fund if you have extras covered. Rebate amount will depend on your Health Fund and level of cover. This assessment is necessary for tailor made treatment for each individual by our physiotherapist.

The cost of both Physiofusion Flow and Therapeutic Yoga is $25 per class and they run for an hour. These classes are also claimable by Private Health Fund if you are paying for an ‘extras cover’. Check what your Private Health Fund covers before booking your appointment.