General FAQs

What do I need to bring for my appointment?

To assist us with the diagnosis and offer you a quality treatment, please bring all you have from the list below –

  • GP, spine specialist, pain specialist reports or their contact details
  • previous diagnostic reports
  • x-rays, scan or ultrasounds or any relevant information from previous health care provider
  • blood test results from GP
  • list of supplements and medications
  • your food or diet record
  • special diet plans you may have.
Do I need a referral?

You do not need a referral to see any of our health practitioner, however, a referral is necessary if your case is being managed by Third Party Insurance or WorkCover, you are a Department of Veteran’s Affairs client or claiming through the Medicare Chronic Disease Management (formerly Enhance Primary Care or EPC) – GP services. Referral under your Medicare includes Chronic Disease Management Plan detailing your conditions and number of allied health sessions that you have been approved for. Please bring referral at the time of your appointment.

Can I book my appointment online?

Yes, you can book your appointment online at your convenience by visiting our home page. Click on the appointment or consultation booking button and follow prompts. You can also book your appointments by calling us on 07 3273 1093 or by sending us an email on admin@vitalityway.com.au.

Do I need to provide notice before cancelling an appointment?

Yes, appointments are in high demand and your advance notice will allow another Client access to that Appointment time. If cancellation is necessary, we require that you call our clinic or cancel online at least 24 hours in advance of your scheduled Appointment. If you have booked your appointment online, you can cancel by following the cancellation link provided under ‘Cancellations’ section of your ‘Booking Confirmation’ email.

Will I be charged any fee for cancelling my appointment?

Yes, only if you cancel your appointment within 24 hours prior to the scheduled appointment time or you do not show up at your appointment. We will charge 30% of the scheduled appointment fee at your next visit. Only one (1) free late cancellation or ‘no show’ is allowed under our Cancellation Policy.

How much will my appointment cost?

Cost of each consultation depends on your problem or pain condition. Please be assured that we offer affordable treatment or solution to your problem or pain. Discuss your condition with our friendly staff.

Will I get any health rebates for my consultation?
Yes, but only for Physiotherapy and Dietetics consultations. If you are claiming under the Medicare, DVA, Workers Compensation and Motor Vehicle Accident Claims, your appointment will be bulk-billed and there are no out-of-pocket expenses for you.

If you are claiming under Private Health Fund, the rebate amount will depend on your cover. Check what your fund covers before you come to your appointment, so you are prepared for the out of pocket expense.

Health rebate explained in the table below.

Consultation Type Bulk-billed Bulk Billing Requirement Out of Pocket Expense
Medicare check icon Chronic Disease Management (formerly Enhanced Primary Care) referral required from a General Practitioner No Gap Fee
DVA Card Holder check icon Valid DVA Card required No Gap Fee
Workers Compensation check icon Approved claim number and Case Manager’s detail required No Gap Fee
Motor Vehicle Accident Claims check icon Approved claim number required No Gap Fee
Private Insurance aspengrovestudios icon Up to 80% covered if you have extras covered under your private health insurance. Check with your health fund on what they will cover. Up to 80% Gap Fee
Self-funded aspengrovestudios icon Bulk Billing not applicable 100% Fee
How can I claim my eligible health rebate?

We take care of your eligible health rebate. We have HealthPoint system at our clinic where patients will have a convenience to instantly claim their eligible Medicare and Private Health Fund rebates. Patients will no longer have to wait for their eligible rebate. HealthPoint system requires a physical card for Private Health Fund claims. If you do not bring your card at the time of appointment and want to claim with your Private Health Fund, you can instead pay outright and use an invoice to claim with your Private Health Fund online at a later date.

For bulk billing appointments (Medicare, DVA, Workers Compensation and Motor Vehicle Accident Claims), please bring all required documentation as listed in the health rebate table during your appointment.



Is a Dietitian different from Naturopath or Nutritionist?

Dietitians have a Bachelor and/or a Masters degree in nutrition science through accredited universities, which involved at least 4 years study and clinical placements. They are registered by a governing body, Dietitians Associations of Australia, which tightly regulates dietitians' practices. Nutritionists and Naturopaths, on the other hand, are not regulated by any governing bodies and the terms are loosely defined (i.e. Nutritionists and Naturopaths may not necessarily have a degree in nutrition).

Will the dietitian recommend meal plan to me?

Dietitians promote healthy eating to help you improve your health and wellbeing. They recommend tailor made eating plans with foods that best suits your preferences, culture, and lifestyle.

How often should I see a dietitian?

It depends on your problem or condition. For chronic conditions, you would greatly benefit by visiting dietitian more frequently to ensure you retain excellent control of your condition and avoid the need for additional medication.

Can a dietitian help me to lose weight?

A dietitian can help you to lose weight the healthy, sustainable, and achievable way. Dietitian will look at you as an individual and your weight loss in the context of your individual factors (e.g. age, weight, culture, preferences) and life (e.g. work life, incidents in the past and present).  They will help you to identify specific dietary changes needed to reach your goals, thereafter, providing evidenced-based nutrition information and a realistic diet plan you can sustain for a long term.

Exercise Classes

What is the difference between ‘Yoga’ and ‘Therapeutic Yoga’?

While both Yoga and Therapeutic Yoga sound similar, the key difference between the two is that Therapeutic Yoga can only be taught by a yoga therapist with the knowledge of a specific problem, experience, and intuition to help alleviate the problem or pain condition (whether it’s physical, mental, and/or spiritual). Yoga Therapist focus on their clients’ needs and may sometimes use different physical tools than traditional approach such as dowels, leg weights, and even gym balls.

How can Therapeutic Yoga help manage chronic pain?

Our Yoga Therapist can assist with managing and treating chronic pain, and recovery from injury or surgery. This is done in a systematic approach commencing with the pre-class assessment by Physiotherapist to assess client’s pain condition and establish appropriate goals, develop a practice intervention, and then teach clients to practice that intervention.

What do I need to do to be able to attend a class?

We require every client to undergo ‘Pre-Class Assessment’ prior to attending the first class and then after at least once in a year. This 30-minute assessment involves your musculoskeletal assessment including previous injury (if any) to determine the best workout for your ability level and goals.

The cost of this assessment is claimable under your Private Health Fund if you have extras covered. Rebate amount will depend on your Health Fund and level of cover. This assessment is necessary for tailor made treatment for each individual by our physiotherapist.

How much is a class?

The cost of both Physiofusion Flow and Therapeutic Yoga is $25 per class and they run for an hour. These classes are also claimable by Private Health Fund if you are paying for an ‘extras cover’. Check what your Private Health Fund covers before booking your appointment.

Pain Management

What is chronic pain?

Chronic pain (also called as persistent pain) is pain that is ongoing and lasts for more than three months. It can be seen as a disease in its own right. Different types of chronic pain are nerve pain, pain from bones, muscles and joints, and cancer pain.

What is pain management?

Pain management is a combination of a strengthening exercises, improved habits, balanced diet and physical therapy approaches aimed at assisting you to overcome pain. The treatments may include physiotherapy, psychological therapy, therapeutic exercises and other alternative therapies such as homeopathy, dry needling, hydrotherapy, meditation and others.

What is the best treatment for chronic pain?

We know that living with chronic pain is very difficult and challenging at times. Every individual is different, and the type of treatment varies according to his or her individual pain conditions, personal circumstances and goals. We promote combination of natural therapies to assist with healing of chronic pain. There are no side effects of these therapies. Our multidisciplinary treatment approach is based on education, cognitive-behaviour therapy, health diet, physical exercise, Clinical Pilates, Therapeutic Yoga, relaxation, massage, hydrotherapy and meditation.

What is the Journey Towards Recovery (JTR) program?

Journey Towards Recovery (JTR) is a Pain Management Program designed for people suffering from complex, musculoskeletal injuries and chronic pain. JTR Program is a rehabilitation based multidisciplinary program which involves Physiotherapy, Psychology or Counselling, Dietetics, Exercise and other alternative therapies.

What will be my out-of-pocket cost?

Our Pain Management Program is covered by private health insurance if you have extras covered. There will be small out-of-pocket expense for materials.


What do I need for hiring the space?

Public liability insurance is required prior to booking any space at Vitality Way for hire.

Can I check availability online?

No, you have to call our friendly staff on 07 3273 1093 to check availability for hall or consulting rooms.

Is it possible to hire on sundays or public holidays?

Hiring on Sundays or public holidays is possible as long as there is an availability.

Can I book in advance for recurring sessions?

Yes, however to retain your booking we need confirmation from you 2 weeks in advance.


How can counsellor help me in reducing chronic pain?

We know that strong and negative emotional responses such as anxiety, depression, anger, frustration or feeling misunderstood can worsen chronic pain conditions. Our highly trained and qualified counsellors draw their expertise arising from evidence based psychological approaches. They can teach you skills to help you think in a positive way to overcome negative thoughts. This way you can take active responsibility for managing your own pain condition.

How often should I see a counsellor?

Every individual is different and so does their problems and goals. Counselling therapy is often seen as a space for self-development and growth to help you manage challenges you are facing. You may feel comfortable in few sessions, however more frequent sessions may be required to develop coping strategies to reduce and manage complex and long-term problems.

What to expect in my counselling consultation?

In your initial consultation, our counsellors will ask you certain questions about you and your life to better understand your problem. These questions relate to your personal history, current situation, issues you are facing and your feelings. Given counselling is a team effort, we encourage you to be open, be prepared, be honest about your feelings and ask questions during your counselling sessions to make it as successful as possible.

Alternative Therapies

What are other natural therapies that can assist with managing chronic pain?

Other alternative therapies we offer for chronic pain are homeopathy, massage therapy, dry needling, hydrotherapy and meditation.

Do you offer massage therapy?

Yes, we offer massage therapy which is another complementary or natural treatment to assist you in coping with chronic pain. It can reduce stress, anxiety and depression, help with managing pain, reduces muscle tension and rehabilitate injuries.

What is Dry Needling?

Dry Needling is a treatment technique whereby a sterile, single-use, fine filament needle (acupuncture needle) is inserted into the muscle to assist with decreasing pain and improving function through the release of myofascial trigger points. It is an effective treatment for acute and chronic pain. It is a non-invasive and low-risk method that helps release the knot and relieve any muscle pain or spasms.